Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Once an order is received, please allow 24-48 hours processing and handling time. Our cut-off time is 2pm PST, orders received before the cut-off time can count the day of purchase as Day 1 for handling time. You will receive an automated shipment tracking number for all UPS and FedEx shipments. Note: UPS and FedEx do not ship to PO Boxes, APO, FPO, or DPO address.

Shipping duration will start after the 24-48 hours processing and handling time.

We ship from our headquarters in Los Angeles, California. Shipping transit times will vary depending on the recipient’s location and the method of shipping selected during checkout. Standard ground shipping will take anywhere from 1-2 days (usually within California) to 5-7 days (for East Coast locations). As soon as we print out your shipping label, you will receive a shipping confirmation email with a tracking number.

Transit time:

Ground Service: 3 - 7 Business Days (Usually 1-2 days within California)
Economy Express Service: 2-3 Business Days
2-Day Service: 2 Business Days
Overnight Service: Next Business Day if placed by 2:00pm

We ship to all 50 states including US territories and APO/FPO addresses.

If you need to ship to a PO Box, APO, FPO, DPO or address, USPS is the only option available. USPS is also a cheaper shipping method to use for International orders. Please contact us at if you have any questions.

International Shipping

International shipments are subjected to import taxes and/or customs fees which are a responsibility of the customer. The shipping and handling fee applied at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you.

International Shipping Options:

FedEx International Priority:
Delivery usually takes 1-7 business days under normal circumstances, depending on the country. You can track your package using the FedEx Website.

USPS First-Class Mail International:
You can select this only if the sub-total (the amount of just the items) is under $30 USD. Delivery varies greatly depending on the country. This is the cheapest way to send an international package but there is no tracking ability. Allow up to 6 weeks for delivery in extreme cases.


USPS Express Mail International:
Delivery usually takes anywhere from 5-10 business days under normal circumstances, depending on the country. You can track your package using the USPS Website. The tracking provided by the USPS is limited and does not show estimate time of delivery.

If you have urgent requirements, please give us a call or email us and we will do our best to accommodate your needs.